Logistics And Fulfillment For E-business PDF E-Book free download
Logistics And Fulfillment For E-business
A practical guide to mastering back office functions for online commerce
Product Description
Logistics and fulfillment management is unglamorous, complex and expensive, but it is one of the primary factors determining whether an e-business will be profitable. Many enterprises (large and small) rush into the e-business model without adequate consi
The book explores the virtual world of e-business as its processes merge with the day-to-day realities of commerce: procurement, inventory management, supply chain management, order fulfillment and delivery of products to global customers.This is the first book to address the full impact of logistics and fulfillment .
About the Author
Janice Reynolds is a writer, editor, speaker, and consultant in information technology and the Internet/intranet. Prior to starting her own consulting firm in 1995, Ms. Reynolds was the litigation manager of a large New York City law firm. She is the author of The Complete E-Commerce Book. She has edited numerous technical books and led several e-commerce development teams. Ms. Reynolds provides advice to numerous budding entrepreneurs as the ‘E-commerce Expert’ on Allbusiness.com. She also consults with established companies concerning their technical needs.
| CHAPTER 1:SETTING THE STAGE7 |
| You Built It, They Came — Now What?18 |
| An Unbeatable Partnership19 |
| For Some E-Tailers it was Easy24 |
| CHAPTER 2:MAKING THE MOVE: |
| E-BUSINESS INFRASTRUCTURE33 |
| The Case for E-Business39 |
| The Other Side of the Coin40 |
| The Logistics and Fulfillment Challenge42 |
| Adopting a Logistics and Fulfillment Model46 |
| CHAPTER 3:ADOPTING A B2B MODEL53 |
| E-Marketplaces Might Be the Answer60 |
| The Full Monty (In-House Solution)71 |
| Why Go B2B? Revenue Growth71 |
| Manufacturing Challenges73 |
| Convincing the Value chain76 |
| The Trickle-Down Effect79 |
| The Advantages of Integration81 |
| CHAPTER 4:THE E-TAILERS93 |
| Is the E-Tailer an Endangered Species?97 |
| Post-Transaction Anxiety Disorder99 |
| Educate The Customer — The Reality100 |
| Let the Customer Do the Walking109 |
| The E-Tailers That Don’t Get It113 |
| Tech Partnerships Are A Two-Way-Street119 |
| E-Business Start-Up Challenges123 |
| Specialization Vs. Generalization124 |
| Invite That Sales Person In133 |
| Logistics and Fulfillment for e-Business |
| Look For Partners in all the Right Places134 |
| Stay Alert And Be Cautious134 |
| One Size Doesn’t Fit All135 |
| The Integrator or Solution Provider137 |
| Easing the Move for the Established Enterprise145 |
| Everyone Wants In On the E-Business Action159 |
| The Vendor Partnership161 |
| A Tour of the Consultancy Arena164 |
| Mitigating Outsourcing Risks174 |
| Your Shipping Partner?179 |
| E-Tail’s Size & Weight Issues185 |
| E-Tail Shipping Conundrum189 |
| Shipping Vagaries Affect Sales190 |
| Custom Shipping Structure199 |
| The Entrepreneur to the Rescue204 |
| Handling the Exceptions209 |
| E-Business’s Carrier Choices213 |
| Shipping Lines (The Big Boats)218 |
| They Need It Yesterday221 |
| Logistics and Fulfillment for e-Business |
| CHAPTER 7:LOGISTICS AND/OR FULFILLMENT MODELS227 |
| Sell-Side Online Marketplace232 |
| Buy-Side Online Market232 |
| Vendor Managed Inventory Model244 |
| Extended Enterprise Model247 |
| Direct Fulfillment Model249 |
| Build-To-Order/Just-In-Time Model251 |
| Pure-Play In-House Model255 |
| Local Fulfillment Model262 |
| Same-Day Delivery Model270 |
| CHAPTER 8:STRATEGIZING AND |
| Logistics And Fulfillment Goals284 |
| Your LFMS Plan: What’s Involved?295 |
| 3 Stages of E-Business296 |
| Specificity in the LFMS Design314 |
| Customized Procurement Processes314 |
| Real-Time Procurement And Forecasting314 |
| E-Tails And Buy-Side B2Bs315 |
| Just-In-Time Logistics319 |
| Click-And-Mortar Synchronization321 |
| Logistics and Fulfillment for e-Business |
| Logistics And Fulfillment Managers326 |
| CHAPTER 9:FULFILLMENT:IN-HOUSE OR OUTSOURCE?331 |
| Get the Tech Partners Involved339 |
| Logistics and Fulfillment Experts340 |
| Fulfillment Service Providers342 |
| Upgrading an Existing Warehouse, Distribution or Fulfillment Center344 |
| Other In-House Fulfillment Considerations362 |
| Effective Fulfillment Outsourcing366 |
| Issues Specific to a Small E-Business375 |
| CHAPTER 10:EXPLOITING LOGISTICS |
| AND FULFILLMENT TECHNOLOGY403 |
| Working with ERP Vendors and their Partners424 |
| Other Software Solutions437 |
| The Languages of E-Business445 |
| Logistics and Fulfillment for e-Business |
| CHAPTER 11:IT’S ALL ABOUT THE CUSTOMER467 |
| Customer Relationships467 |
| The Internet Simplifies Life?470 |
| Managing the Customer Experience473 |
| Time – A Valuable Commodity473 |
| LFMS: Your Map to Great Customer Service474 |
| Customer Service Strategies481 |
| Keep It About the Customer484 |
| CHAPTER 12:THE 3RS GO GLOBAL487 |
| The Small E-Business Dilemma489 |
| The Servicing (Or Non-Servicing) Of The Global Customer490 |
| The Global Localization Issues494 |
| Global Logistics And Fulfillment495 |
| Global Challenges Hit the Stage Three LFMS502 |
| Traditional Customer Brokers503 |
Paperback: 545 pages
Publisher: CMP (April 9, 2001)
Language: English
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